Colour Calibration is recommended if issues arise around print quality, for example, prints are too light / dark or unreadable.

This may occur after a toner or drum is replaced.

Download

WiFi setup for the A4 Desktop Series II Devices

Download Guide

It is NOT recommended to swap empty or near-empty toner cartridges between devices.

Doing so can result in alert failures, as well as disrupt signals used for automatic toner ordering process in applications such as FMAudit.

Toshiba Copier / Printer Cleaning Guide

• Precautions
• Recommended Cleaning Solution 
• Areas Recommended for Cleaning

Cleaning Guide

It is best practice to replace toner cartridges when the toner cartridge is completely empty (0%). When this occurs, a "Toner Empty" message will appear on the MFD and all print and copy jobs will be held until the empty toner cartridge is replaced.

For instructions on how to replace toner cartridges, please refer to the User Guide specific to your device.

Important Note: Replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine causing incorrect readings in applications such as FMAudit. 

Toshiba department codes and operation 

Common issues and setup such as 

• How to add or delete department codes?
• Enabling department codes
• Using Quotas
• Backing up and restoring Department Codes
• Using department codes in a Mac or Windows PC
• Enabling pop-up window to input my department code

FAQs when using Department Codes

Department Codes FAQ

Use the following guide to assist with the correct operation of department codes using your Toshiba printer driver in Windows

Printer Driver Department Codes 

The address book can be modified from TopAccess using a computer or from walk up.

Managing the Address Book from TopAccess:

1. Open Internet Explorer
2. Type the IP address of the MFD in the URL bar
3. Click on ‘Registration’
4. Click on ‘Address Book’
5. Click ‘Add Address’ to create an entry or click on the text of an existing entry to modify it.

Managing the Address Book from Walkup:

1. Press ‘User Functions’
2. Press ‘Address’

To add an address:

1. Press on a blank space to highlight it
2. Press ‘Entry’
3. Press on a section to enter data. Minimum information is ‘First name’ and ‘email’ or ‘fax’ or both
4. Press ‘Ok’

To Edit an address:

The process may vary slightly based on the model of MFD

Basic Use of Department Codes Video

		Applicable to the Following Models e-BRIDGE Next Series II Colour e-STUDIO 2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC Mono e-STUDIO 2518A / 5518A / 7518A / 8518A e-BRIDGE Next Series I Colour e-STUDIO 2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC Mono e-STUDIO 2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A
		Watch Video

Video demonstrates how to use and setup the Address Book 

• Adding an address book entry
• Exporting and importing address book details in TopAccess 

		Applicable for the following models e-BRIDGE Next Series II Colour e-STUDIO 2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC Mono e-STUDIO 2518A / 5518A / 7518A / 8518A e-BRIDGE Next Series I Colour e-STUDIO 2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC Mono e-STUDIO 2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A
		Watch Video

All editions of Windows Server 2003 and XP are both End of Life (EOL) Microsoft products and as such Toshiba can no longer assure compatibility nor offer updated drivers to support either platform. If print drivers are required for these legacy operating systems they can be download from the link below.

Important Note - the Windows Driver Package is provided "as is" with no technical support available.

Windows Driver Package (121MB)

Package Contains

Windows (Universal 2/PS3/XPS) - Version 7.149.3660.0

Network-Fax - Version 2.5.9.0

Supports

Server OS     : Windows2003 SP2

Client OS      : Windows XP SP3

Supported Device Table

All editions of Windows Server 2008 and 7 are both End of Life (EOL) Microsoft products and as such Toshiba can no longer assure compatibility nor offer updated drivers to support either platform. If print drivers are required for these legacy operating systems they can be download from the link below.

Important Note - the Windows Driver Package is provided "as is" with no technical support available.

 
Supports

Server OS : Windows2008 R2

Client OS  : Windows 7 SP3

Package Information and Download Links

Supported Devices

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A / 3508LP / 4508LP / 5508A / 7508A / 8508A

e-BRIDGE X Series II
Colour e-STUDIO
2051C / 2050C / 2550C / 2555C / 3055C / 3555C / 4555C / 5055C / 5560C / 6560C / 6570C / 347CS / 347CSL / 407CS
Mono e-STUDIO
257 / 357 / 457 / 557 / 657 / 757 / 857 / 307LP / 477SL / 477S / 527S

e-BRIDGE X Series I
Colour e-STUDIO
2040C / 2540C / 3040C / 3540C / 4540C / 5540C / 6540C / 6550C
Mono e-STUDIO
256 / 306 / 356 / 456 / 556 / 656 / 756 / 856 / 306LP

Desktop A4 Series II
Colour e-STUDIO
338CS / 388CS / 388CP / 389CS / 479CS
Mono e-STUDIO
408P / 408S / 448S / 478S / 478P / 528P

Desktop A4 Series I
Colour e-STUDIO
305CS / 385S / 305CP / 306CS
Mono e-STUDIO
385P / 470P / 520P / 425S

Other Series
Mono e-STUDIO
2309A / 2822AF

The Operating Systems below have reached End of Life (EOL) and as such Toshiba can no longer assure compatibility nor offer updated drivers to support these platforms. If print drivers are required for these legacy operating systems they can be download from the link below.

Important Note - the Packages are provided "as is" with no technical support available.
 
Operating Systems:

Mac OS X 10.6 to 10.7

OS X 10.8 to macOS 11

Package Information and Download Links

Supported Devices

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A / 3508LP / 4508LP / 5508A / 7508A / 8508A

e-BRIDGE X Series II
Colour e-STUDIO
2051C / 2050C / 2550C / 2555C / 3055C / 3555C / 4555C / 5055C / 5560C / 6560C / 6570C / 347CS / 347CSL / 407CS
Mono e-STUDIO
257 / 357 / 457 / 557 / 657 / 757 / 857 / 307LP / 477SL / 477S / 527S

e-BRIDGE X Series I
Colour e-STUDIO
2040C / 2540C / 3040C / 3540C / 4540C / 5540C / 6540C / 6550C
Mono e-STUDIO
256 / 306 / 356 / 456 / 556 / 656 / 756 / 856 / 306LP

Desktop A4 Series II
Colour e-STUDIO
338CS / 388CS / 388CP / 389CS / 479CS
Mono e-STUDIO
408P / 408S / 448S / 478S / 478P / 528P

Desktop A4 Series I
Colour e-STUDIO
305CS / 385S / 305CP / 306CS
Mono e-STUDIO
385P / 470P / 520P / 425S

Other Series
Mono e-STUDIO
2309A / 2822AF

Logging into FMAudit Central

1. Navigate to https://mps.eid.toshiba-tap.com
2. Login with your email address and password (if unsure of password, follow "forgot password" process)

If you require assistance or additional email addresses to be added, email  your request to FMAudit@toshiba-tap.com

Check if device is reporting

Once logged in to FMAudit Central, 

1. Navigate to the "Devices" tab
2. The “Last Audit Date” is the last time audit data was received for that device

If today's date is not displayed, then the device is not active on FMAudit and further investigation by the customer / I.T is required. In such cases, Toshiba will not be aware of the current toner levels and toner will need to be ordered via another toner ordering method.

Checking if alert has triggered

1. Click on the (i) icon for the device
2. Click on supplies
3. The date in the “suppression” column is displayed as “date the alert was triggered + 24 months”. E.g if the date in the suppression column reads 6/8/2020 then an alert was triggered on the 6/8/2018.
4. The alert suppression will be automatically removed once the toner level increases by more than 5%.

There are a variety of reports that can be run from the reports tab. Some popular reports are:

Device Reporting Status

This will show the devices that are reporting under the account. It can be sheduled to only show devices that have stopped reporting to FMAudit Central.

Supplies Levels

This will display all the toner levels and can highlight items under a certain percentage.

Supply Replacement

This report shows when the toner was last replaced, and the level it was at when it prior to replacement.

To input the IP Address of the MFD into FMAudit Onsite you need to:

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Network" and click on "Add List"
3. Add IP Address and apply
4. Select "Historical Data" then click on "Start Now" then apply
5. Select "Status Data" then click on "Start Now" then apply

For more detailed instruction, please refer to guide Adding IP Address in FMAudit

Note: If you don't know the IP Address of the device please refer to FAQ article on finding the IP Address of the MFD

Most installations take less than 10 minutes

It requires downloading a customised installer for your organisation and then running through the install process

Email  FMAudit@toshiba-tap.com if assistance is required

Please see How-To document for detailed install instructions

Setting up and configuring FMAudit Onsite to report via Proxy

To configure the proxy settings you will need to know:

• The Proxy IP address and port
• Credentials (username and password) to send using the email address if authentication is required
• If necessary set Firewall Port exceptions (see associated FAQ)

Please refer to the guide on setting up FMAudit Reporting via Proxy

Setting up and configuring FMAudit Onsite to send reports via e-Mail

To configure the scan to e-Mail you will need to know the settings for your Mail server such as:

• IP address
• Port
• The e-Mail address that e-Mails will be sent from
• Credentials (username and password) to send using the e-mail address if authentication is required.

Please refer to the guide on setting up FMAudit Reporting via E-Mail

PC/Server requirements for FMAudit Onsite

Note: Linux and Apple Mac not supported

• Minimum 1GB RAM, 30 MB Disk Space
• .NET Framework 2.0 or higher
• Internet Explorer 7.0 or higher
• MDAC 2.8 or higher (normally included when Windows is installed)
• JET 4.0 or higher (normally included when Windows is installed)
• Loaded on a machine that is up 24/7 or at least the entire business day
• Must be logged on as a Local Administrator (or equivalent) during the installation 

Firewall considerations (Port 80 or 443) Outbound: 

Data transmission: 

• http or https://mps.eid.toshiba-tap.com
• Application: fmaonsite.exe
• SOAP over HTTP(s) must be allowed past firewall 

Network Requirements: 

• SNMP (Port 161) traffic must be routable across the LAN or WAN 
Note: If  MFD or Desktop printer is only connected via USB i.e. not connected to the network, FMAudit cannot be used 

Unfortunately FMAudit Onsite does not currently support Apple OSX or Unix

However there are other options such as:

• Electronic toner ordering and meter reading via email
• eBridge Cloud Connect (eCC) 

Contact your local Toshiba support for advice on these options

There are many reasons for your automated ordering system to fail

• Site Offline
• Device Offline
• Network Communication

Please see FMAudit Onsite Restart Guide for detailed resolution instructions

To synchronise settings with the Central server restart the FMAudit Onsite application  

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Central Server" and click on "Apply"
4. Select "Meters Data" then click on "Start Now" then apply
5. Select "Supplies Data" then click on "Start Now" then apply
6. Select "Service Data" then click on "Start Now" then apply
7. To confirm update check the "Activity Log"

For more detailed instruction, please refer to guide Restarting FMAudit Onsite

It is important NOT to replace the toner at this point. 

A "Toner Near Empty" message signifies that the toner cartridge level is at 20%, replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine. 

The "Toner Near Empty" alert was designed to act as a prompt for the end-user to organize replacement toner(s) from your Toshiba supplier from applications such as FMAudit.