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Windows Server 2003 (all editions) and Windows XP (all editions) are as per Microsoft are both End Of Life (EOL) products and as such Toshiba no longer assure compatibility nor offer updated drivers to support either platform.

If print drivers are still required for each platform legacy drivers are offered for use and can be download from the link below.

Important Note - the driver versions offered in the link are for legacy support only and are provided for use on an ‘as is’ basis - legacy drivers are being made available under the proviso that no support will be offered at any level.

Windows Driver Package (121MB)

Package Contains

Windows (Universal 2/PS3/XPS) - Version 7.149.3660.0

Network-Fax - Version 2.5.9.0

Supports

Server OS     : Windows2003 SP2

Client OS      : Windows XP SP3

Supported Device Table

e-STUDIO6570C

e-STUDIO4520C

e-STUDIO2540C

e-STUDIO855

e-STUDIO307

e-STUDIO306LP

e-STUDIO6560C

e-STUDIO3555C

e-STUDIO2330C

e-STUDIO756

e-STUDIO305

e-STUDIO307LP

e-STUDIO5560C

e-STUDIO3540C

e-STUDIO2055C

e-STUDIO755

e-STUDIO257

e-STUDIO407CS

e-STUDIO6550C

e-STUDIO3530C

e-STUDIO2051C

e-STUDIO656

e-STUDIO207L

e-STUDIO347CS

e-STUDIO6540C

e-STUDIO3520C

e-STUDIO2050C

e-STUDIO655

e-STUDIO506

e-STUDIO287CS

e-STUDIO6530C

e-STUDIO3055C

e-STUDIO2040C

e-STUDIO556

e-STUDIO456

e-STUDIO527S

e-STUDIO6520C

e-STUDIO3040C

e-STUDIO2020C

e-STUDIO555

e-STUDIO356

e-STUDIO477S

e-STUDIO5540C

e-STUDIO2830C

e-STUDIO857

e-STUDIO507

e-STUDIO306

 

e-STUDIO5520C

e-STUDIO2820C

e-STUDIO757

e-STUDIO457

e-STUDIO256

 

e-STUDIO5055C

e-STUDIO2555C

e-STUDIO657

e-STUDIO455

e-STUDIO255

 

e-STUDIO4555C

e-STUDIO2551C

e-STUDIO557

e-STUDIO357

e-STUDIO206L

 

e-STUDIO4540C

e-STUDIO2550C

e-STUDIO856

e-STUDIO355

e-STUDIO205L

 


All editions of Windows Server 2003 and XP are both End of Life (EOL) Microsoft products and as such Toshiba can no longer assure compatibility nor offer updated drivers to support either platform. If print drivers are required for these legacy operating systems they can be download from the link below.

Important Note - the Windows Driver Package is provided "as is" with no technical support available.

Windows Driver Package (121MB)

Package Contains

Windows (Universal 2/PS3/XPS) - Version 7.149.3660.0

Network-Fax - Version 2.5.9.0

Supports

Server OS     : Windows2003 SP2

Client OS      : Windows XP SP3

Supported Device Table

e-STUDIO6570C

e-STUDIO4520C

e-STUDIO2540C

e-STUDIO855

e-STUDIO307

e-STUDIO306LP

e-STUDIO6560C

e-STUDIO3555C

e-STUDIO2330C

e-STUDIO756

e-STUDIO305

e-STUDIO307LP

e-STUDIO5560C

e-STUDIO3540C

e-STUDIO2055C

e-STUDIO755

e-STUDIO257

e-STUDIO407CS

e-STUDIO6550C

e-STUDIO3530C

e-STUDIO2051C

e-STUDIO656

e-STUDIO207L

e-STUDIO347CS

e-STUDIO6540C

e-STUDIO3520C

e-STUDIO2050C

e-STUDIO655

e-STUDIO506

e-STUDIO287CS

e-STUDIO6530C

e-STUDIO3055C

e-STUDIO2040C

e-STUDIO556

e-STUDIO456

e-STUDIO527S

e-STUDIO6520C

e-STUDIO3040C

e-STUDIO2020C

e-STUDIO555

e-STUDIO356

e-STUDIO477S

e-STUDIO5540C

e-STUDIO2830C

e-STUDIO857

e-STUDIO507

e-STUDIO306

 

e-STUDIO5520C

e-STUDIO2820C

e-STUDIO757

e-STUDIO457

e-STUDIO256

 

e-STUDIO5055C

e-STUDIO2555C

e-STUDIO657

e-STUDIO455

e-STUDIO255

 

e-STUDIO4555C

e-STUDIO2551C

e-STUDIO557

e-STUDIO357

e-STUDIO206L

 

e-STUDIO4540C

e-STUDIO2550C

e-STUDIO856

e-STUDIO355

e-STUDIO205L

 


To install the driver you will need to know the IP address of the MFD and the driver to be installed.

Finding the MFD IP Address:

  1. Enter ‘User Functions’
  2. Press the ‘Admin’ Tab
  3. Enter the password (default is 123456) and press OK
  4. Press ‘Network’
  5. Press ‘IPV4’
  6. The IP address will be displayed.

The driver can be downloaded from the Drivers area of the website.

Follow the instructions in the relevant guide based on your operating system.

Windows Automated

Windows 7 Manual

Windows 10 Manual

macOS


Changing toner varies slightly between models. Please refer to the image below as a reference. 

Further information for your specific model can be found in the User Guide for your specific device

png

It is important NOT to replace the toner at this point. 

A "Toner Near Empty" message signifies that the toner cartridge level is at 20%, replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine. 

The "Toner Near Empty" alert was designed to act as a prompt for the end-user to organize replacement toner(s) from your Toshiba supplier from applications such as FMAudit.

It is NOT recommended to swap empty or near-empty toner cartridges between devices.

Doing so can result in alert failures, as well as disrupt signals used for automatic toner ordering process in applications such as FMAudit.

There are several ways to print using a mobile device such as a tablet or smartphone. For the listed methods of mobile printing below, your device will need to be connected to the same network as the MFD you are printing to. 

e-BRIDGE Print and Capture App (iOS and Android)

This application is developed by Toshiba. It supports authentication, department codes, project code and various print options such as stapling. The application also integrates with Re-Rite (OCR software that runs on your server) to use OCR to output an editable or searchable format (DOCX, XLSX, Searchable PDF).

Files must be opened within the App to be printed. Printing from other applications such as an image viewer or web browser is not supported.


AirPrint (Apple iOS)

AirPrint is a mobile printing solution included with the Apple iOS v4.2 and later mobile operating systems. If you have a supported MFD Model AirPrint will need to be enabled to be discovered by your device.


Mopria (Android)

Mopria is a set of standards that enable printing from an Android mobile device to printers from different manufacturers or brands. The first execution of the standard has been for Google's Android operating system (4.4 or later).

Mopria does not support some functions such as stapling, department codes or authentication. It has limited print options.


These printing options are only supported on the following models. 

Colour

Mono

e-STUDIO2500AC

e-STUDIO5008A

e-STUDIO2000AC

e-STUDIO4508A

e-STUDIO2500AC

e-STUDIO3508A

e-STUDIO4505AC

e-STUDIO3008A

e-STUDIO3505AC

e-STUDIO2508A

e-STUDIO3005AC

e-STUDIO2008A

e-STUDIO2505AC

e-STUDIO4508A

e-STUDIO5005AC

e-STUDIO3508A

e-STUDIO7506AC

e-STUDIO3008A

e-STUDIO6506AC

e-STUDIO2508A

e-STUDIO5506AC

e-STUDIO2008A

e-STUDIO407CS

e-STUDIO5008A

e-STUDIO347CS

e-STUDIO7508A

e-STUDIO2550C

e-STUDIO6508A

e-STUDIO2050C

e-STUDIO5508A

e-STUDIO5055C

e-STUDIO8508A

e-STUDIO4555C

e-STUDIO457

e-STUDIO3555C

e-STUDIO357

e-STUDIO3055C

e-STUDIO307

e-STUDIO2555C

e-STUDIO257

e-STUDIO5560C

e-STUDIO507

e-STUDIO6570C

e-STUDIO477S

e-STUDIO6560C

e-STUDIO527S

e-STUDIO2051C

e-STUDIO307LP

e-STUDIO507

e-STUDIO457

e-STUDIO357

e-STUDIO307

e-STUDIO257

e-STUDIO507

e-STUDIO857

e-STUDIO757

e-STUDIO657

e-STUDIO557

e-STUDIO307LP



It is best practice to replace toner cartridges when the toner cartridge is completely empty (0%). When this occurs, a "Toner Empty" message will appear on the MFD and all print and copy jobs will be held until the empty toner cartridge is replaced.

For instructions on how to replace toner cartridges, please refer to the User Guide specific to your device.


Important Note: Replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine causing incorrect readings in applications such as FMAudit. 

 

TopAccess is the web interface that allows a user to check the MFD status, modify the address book and change MFD settings. Accessing TopAccess

There are two ways to open TopAccess:

-       Web Browser

            Type the MFD IP address into the Web Browser (Internet Explorer is recommended).

-       From the Driver

            The Universal drivers for Windows system have a link to TopAccess. Clicking the link will open   TopAccess in the Windows system default browser.

            Steps:

  1. Navigate to “Devices and Printers”
  2. Right click on the target MFD print queue and select “Printing Preferences”
  3. Click the “Others” tab
  4. Click the TopAccess Link

To access files stored on the MFD hard drive you will need to know the IP address of the MFD.

Finding the MFD IP Address:

  1. Enter ‘User Functions’
  2. Press the ‘Admin’ Tab
  3. Enter the password (default is 123456) and press OK
  4. Press ‘Network’
  5. Press ‘IPV4’

The IP address will be displayed.

Follow the instructions based on your operating system. In the examples, the MFD IP address used is 192.168.1.10. When following the steps, replace this with your MFD IP address

Windows:

  1. Click on ‘Start’ or the
  2. Type \\192.168.1.10 and press ‘Enter’
  3. Double click on the folder called ‘file_share’ to access the files, or right click on the folder and select ‘map network drive’ to have a permanent link

Apple Mac OS X:

  1. Open ‘Finder’
  2. Click ‘Go’
  3. Select ‘Connect to Server…’
  4. Enter 'smb://192.168.1.10/file_share'
  5. Press ‘Connect’ (click the ‘+’ to save it as a favourite server)
  6. The files stored on the MFD hard drive will be displayed
This occurs when the slit glass is not clean. When you lift the Document feeder there are two pieces of glass -  a large and a small. The smaller narrow piece of glass is referred to as the slit glass.

Cleaning the slit glass with a lint free cloth will resolve the issue of lines on copies or scans.


When troubleshooting a scan to email issue, an error code such as 2503 can be treated as an SMTP error 5.0.3. 

If the error code as a letter such as 2C14, the error is generated by the MFD and is usually displayed before the email has been sent.

SMTP Error Codes (MFD has successfully contacted the Mail server and the Mail server has returned an error code)


Error Code

Meaning

2500

HOST NAME error: Destination mail address error

2501

HOST NAME error: Syntax error in parameters or arguments

In TopAccess:

Confirm that SMTP client is configured with a valid username and password.

Confirm that TCP/IP Host name matches the DDNS host name

2503

Destination mail address error

2504

HOST NAME error : Command parameter not implemented

In TopAccess:

Confirm that host name in DDNS is correct

2550

Destination mail address error

This is a general error and the reason can vary. Some reasons are:

-       Authentication may be required. Enter authentication details or setup a relay on your Mail server

-       Authenticated user doesn’t have permission to send on behalf of the from address

-       Mail server rejects emails that have come from an IP address is used in the “helo” string

2551

Destination mail address error

SMTP authentication is required

2552

Terminal/Destination mail address error

The email message exceeds the maximum size permitted. Change the setting on the mail server or try scanning at a lower resolution.

2553

Destination mail address error

Confirm the email address is correct.

Confirm the authentication settings are correct, or configure authentication


MFD Scan to Email error codes

Error Code

Meaning

2C6C

Invalid address

Confirm the email address is correct. Try adding it to the address book first and then select it when scanning.

2C66

Server Timeout Error.

Confirm DNS settings are correct and the DNS function is working correctly.

2C69

Can’t connect to SMTP server
Can't establish an SMTP connection with the entered address

Confirm the Mail server settings are correct. If using the name of a mail server, ensure DNS settings have been configured through TopAccess.

Confirm the Port setting is correct.

2C71

Failed SMTP Authentication

Confirm the username and password configured for authentication is correct.

Confirm the account used for authentication can send on behalf of the configured from address.]

2C10

System Access Abnormality

This can be caused by an incorrect network configuration ­– specifically the MTU.

For further information, please contact your local Toshiba Dealer.




Scan to email is configured through TopAccess.

To configure scan to email you will need to know the settings for your Mail server such as:

  • IP address
  • Port
  • The email address that emails will be sent from
  • Credentials (username and password) to send using the email address if authentication is required.
  • Please refer to the guide on setting up Scan to Email using Gmail.


TopAccess is the web interface that allows a user to check the MFD status, modify the address book and change MFD settings. Accessing TopAccess

There are two ways to open TopAccess:

-       Web Browser

            Type the MFD IP address into the Web Browser (Internet Explorer is recommended).

-       From the Driver

            The Universal drivers for Windows system have a link to TopAccess. Clicking the link will open   TopAccess in the Windows system default browser.

            Steps:

  1. Navigate to “Devices and Printers”
  2. Right click on the target MFD print queue and select “Printing Preferences”
  3. Click the “Others” tab
  4. Click the TopAccess Link

Duet is only supported on the following models.

305CS
305P
385P
385S
525P

To access files stored on the MFD hard drive you will need to know the IP address of the MFD.

Finding the MFD IP Address:

  1. Enter ‘User Functions’
  2. Press the ‘Admin’ Tab
  3. Enter the password (default is 123456) and press OK
  4. Press ‘Network’
  5. Press ‘IPV4’

The IP address will be displayed.

Follow the instructions based on your operating system. In the examples, the MFD IP address used is 192.168.1.10. When following the steps, replace this with your MFD IP address

Windows:

  1. Click on ‘Start’ or the
  2. Type \\192.168.1.10 and press ‘Enter’
  3. Double click on the folder called ‘file_share’ to access the files, or right click on the folder and select ‘map network drive’ to have a permanent link

Apple Mac OS X:

  1. Open ‘Finder’
  2. Click ‘Go’
  3. Select ‘Connect to Server…’
  4. Enter 'smb://192.168.1.10/file_share'
  5. Press ‘Connect’ (click the ‘+’ to save it as a favourite server)
  6. The files stored on the MFD hard drive will be displayed

Finding the MFD IP Address:

  1. Enter ‘User Functions’
  2. Press the ‘Admin’ Tab
  3. Enter the password (default is 123456) and press OK
  4. Press ‘Network’
  5. Press ‘IPV4’
  6. The IP address will be displayed.

The address book can be modified from TopAccess using a computer or from walk up.

Managing the Address Book from TopAccess:

  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on ‘Registration’
  4. Click on ‘Address Book’
  5. Click ‘Add Address’ to create an entry or click on the text of an existing entry to modify it.

Managing the Address Book from Walkup:

  1. Press ‘User Functions’
  2. Press ‘Address’

To add an address:

  1. Press on a blank space to highlight it
  2. Press ‘Entry’
  3. Press on a section to enter data. Minimum information is ‘First name’ and ‘email’ or ‘fax’ or both
  4. Press ‘Ok’

To Edit an address:

Select the address and press ‘edit’

The process may vary slightly based on the model of MFD

There are several ways to print using a mobile device such as a tablet or smartphone. For the listed methods of mobile printing below, your device will need to be connected to the same network as the MFD you are printing to. 

e-BRIDGE Print and Capture App (iOS and Android)

This application is developed by Toshiba. It supports authentication, department codes, project code and various print options such as stapling. The application also integrates with Re-Rite (OCR software that runs on your server) to use OCR to output an editable or searchable format (DOCX, XLSX, Searchable PDF).

Files must be opened within the App to be printed. Printing from other applications such as an image viewer or web browser is not supported.


AirPrint (Apple iOS)

AirPrint is a mobile printing solution included with the Apple iOS v4.2 and later mobile operating systems. If you have a supported MFD Model AirPrint will need to be enabled to be discovered by your device.


Mopria (Android)

Mopria is a set of standards that enable printing from an Android mobile device to printers from different manufacturers or brands. The first execution of the standard has been for Google's Android operating system (4.4 or later).

Mopria does not support some functions such as stapling, department codes or authentication. It has limited print options.


These printing options are only supported on the following models. 

Colour

Mono

e-STUDIO2500AC

e-STUDIO5008A

e-STUDIO2000AC

e-STUDIO4508A

e-STUDIO2500AC

e-STUDIO3508A

e-STUDIO4505AC

e-STUDIO3008A

e-STUDIO3505AC

e-STUDIO2508A

e-STUDIO3005AC

e-STUDIO2008A

e-STUDIO2505AC

e-STUDIO4508A

e-STUDIO5005AC

e-STUDIO3508A

e-STUDIO7506AC

e-STUDIO3008A

e-STUDIO6506AC

e-STUDIO2508A

e-STUDIO5506AC

e-STUDIO2008A

e-STUDIO407CS

e-STUDIO5008A

e-STUDIO347CS

e-STUDIO7508A

e-STUDIO2550C

e-STUDIO6508A

e-STUDIO2050C

e-STUDIO5508A

e-STUDIO5055C

e-STUDIO8508A

e-STUDIO4555C

e-STUDIO457

e-STUDIO3555C

e-STUDIO357

e-STUDIO3055C

e-STUDIO307

e-STUDIO2555C

e-STUDIO257

e-STUDIO5560C

e-STUDIO507

e-STUDIO6570C

e-STUDIO477S

e-STUDIO6560C

e-STUDIO527S

e-STUDIO2051C

e-STUDIO307LP

e-STUDIO507

e-STUDIO457

e-STUDIO357

e-STUDIO307

e-STUDIO257

e-STUDIO507

e-STUDIO857

e-STUDIO757

e-STUDIO657

e-STUDIO557

e-STUDIO307LP



The default password is '123456'. 

On some printers the password will be 'aaaaaa'. 

If either of these passwords don't work it means that it has been changed and you should contact your IT support or your local Toshiba dealer.

On the top of the machine printed on a white or red Toshiba sticker.

TopAccess is the web interface that allows a user to check the MFD status, modify the address book and change MFD settings. Accessing TopAccess

There are two ways to open TopAccess:

-       Web Browser

            Type the MFD IP address into the Web Browser (Internet Explorer is recommended).

-       From the Driver

            The Universal drivers for Windows system have a link to TopAccess. Clicking the link will open   TopAccess in the Windows system default browser.

            Steps:

  1. Navigate to “Devices and Printers”
  2. Right click on the target MFD print queue and select “Printing Preferences”
  3. Click the “Others” tab
  4. Click the TopAccess Link

It is important NOT to replace the toner at this point. 

A "Toner Near Empty" message signifies that the toner cartridge level is at 20%, replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine. 

The "Toner Near Empty" alert was designed to act as a prompt for the end-user to organize replacement toner(s) from your Toshiba supplier from applications such as FMAudit.

This occurs when the slit glass is not clean. When you lift the Document feeder there are two pieces of glass -  a large and a small. The smaller narrow piece of glass is referred to as the slit glass.

Cleaning the slit glass with a lint free cloth will resolve the issue of lines on copies or scans.


It is NOT recommended to swap empty or near-empty toner cartridges between devices.

Doing so can result in alert failures, as well as disrupt signals used for automatic toner ordering process in applications such as FMAudit.

The MFD specifications such as supported paper types, continuous copy speed and the equipment size can be found in the Quick Start Guide. Other specification guides can be found by searching the knowledge base and selecting "MFD Guides" as the content type.

It is best practice to replace toner cartridges when the toner cartridge is completely empty (0%). When this occurs, a "Toner Empty" message will appear on the MFD and all print and copy jobs will be held until the empty toner cartridge is replaced.

For instructions on how to replace toner cartridges, please refer to the User Guide specific to your device.


Important Note: Replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine causing incorrect readings in applications such as FMAudit. 

 
There are several ways to monitor the MFD status. Listed below are some ways this can be done.

TopAccess Device screen

When navigating to TopAccess the Device information is displayed. If authentication is turned on, this is displayed after logging in.

This page gives a snapshot of the device, such as:
  • Network information (Serial Number, MAC address, Model etc)
  • Installed options (Finisher, Hole punch, Fax)
  • Toner Levels
  • Drawer configuration and remaining paper levels
 

Any messages, such as Toner low, waste toner cartridge needs replacing, paper empty will be displayed on this screen.

Email Notifications

Notifications can be configured for certain events, such as:
  • Drawer out of paper
  • Door/drawer open
  • Waste toner container full
  • Toner Empty
  • Paper Jam
  • Received Fax
 For this function to work, the "Scan to email" function must be setup and working. Instructions on setting this up can be found here.
 
To setup Email notifications
  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on 'Administration'
  4. Enter the username and password (Admin / 123456)
  5. Click on 'Maintenance'
  6. Click on ' Notification'
  7. Under Email Setting, select the check box next to "Notify Administrator at Email Address 1" and enter the email address
  8. Select the items to receive notifications for
  9. Click Save

When troubleshooting a scan to email issue, an error code such as 2503 can be treated as an SMTP error 5.0.3. 

If the error code as a letter such as 2C14, the error is generated by the MFD and is usually displayed before the email has been sent.

SMTP Error Codes (MFD has successfully contacted the Mail server and the Mail server has returned an error code)


Error Code

Meaning

2500

HOST NAME error: Destination mail address error

2501

HOST NAME error: Syntax error in parameters or arguments

In TopAccess:

Confirm that SMTP client is configured with a valid username and password.

Confirm that TCP/IP Host name matches the DDNS host name

2503

Destination mail address error

2504

HOST NAME error : Command parameter not implemented

In TopAccess:

Confirm that host name in DDNS is correct

2550

Destination mail address error

This is a general error and the reason can vary. Some reasons are:

-       Authentication may be required. Enter authentication details or setup a relay on your Mail server

-       Authenticated user doesn’t have permission to send on behalf of the from address

-       Mail server rejects emails that have come from an IP address is used in the “helo” string

2551

Destination mail address error

SMTP authentication is required

2552

Terminal/Destination mail address error

The email message exceeds the maximum size permitted. Change the setting on the mail server or try scanning at a lower resolution.

2553

Destination mail address error

Confirm the email address is correct.

Confirm the authentication settings are correct, or configure authentication


MFD Scan to Email error codes

Error Code

Meaning

2C6C

Invalid address

Confirm the email address is correct. Try adding it to the address book first and then select it when scanning.

2C66

Server Timeout Error.

Confirm DNS settings are correct and the DNS function is working correctly.

2C69

Can’t connect to SMTP server
Can't establish an SMTP connection with the entered address

Confirm the Mail server settings are correct. If using the name of a mail server, ensure DNS settings have been configured through TopAccess.

Confirm the Port setting is correct.

2C71

Failed SMTP Authentication

Confirm the username and password configured for authentication is correct.

Confirm the account used for authentication can send on behalf of the configured from address.]

2C10

System Access Abnormality

This can be caused by an incorrect network configuration ­– specifically the MTU.

For further information, please contact your local Toshiba Dealer.




Scan to email is configured through TopAccess.

To configure scan to email you will need to know the settings for your Mail server such as:

  • IP address
  • Port
  • The email address that emails will be sent from
  • Credentials (username and password) to send using the email address if authentication is required.
  • Please refer to the guide on setting up Scan to Email using Gmail.


TopAccess is the web interface that allows a user to check the MFD status, modify the address book and change MFD settings. Accessing TopAccess

There are two ways to open TopAccess:

-       Web Browser

            Type the MFD IP address into the Web Browser (Internet Explorer is recommended).

-       From the Driver

            The Universal drivers for Windows system have a link to TopAccess. Clicking the link will open   TopAccess in the Windows system default browser.

            Steps:

  1. Navigate to “Devices and Printers”
  2. Right click on the target MFD print queue and select “Printing Preferences”
  3. Click the “Others” tab
  4. Click the TopAccess Link

Messages can be cleared by pressing 'Function Clear' twice in quick succession. This will clear messages such as "Scan to email was unsuccessful" or "Power Failure".

These message refer to the waste toner bottle. It could need to be shaken to level the amount of toner, or need replacing.

Finding the MFD IP Address:

  1. Enter ‘User Functions’
  2. Press the ‘Admin’ Tab
  3. Enter the password (default is 123456) and press OK
  4. Press ‘Network’
  5. Press ‘IPV4’
  6. The IP address will be displayed.

The address book can be modified from TopAccess using a computer or from walk up.

Managing the Address Book from TopAccess:

  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on ‘Registration’
  4. Click on ‘Address Book’
  5. Click ‘Add Address’ to create an entry or click on the text of an existing entry to modify it.

Managing the Address Book from Walkup:

  1. Press ‘User Functions’
  2. Press ‘Address’

To add an address:

  1. Press on a blank space to highlight it
  2. Press ‘Entry’
  3. Press on a section to enter data. Minimum information is ‘First name’ and ‘email’ or ‘fax’ or both
  4. Press ‘Ok’

To Edit an address:

Select the address and press ‘edit’

The process may vary slightly based on the model of MFD

This is due to the 'Interrupt' button being pressed. To return the MFD to a normal state, press the 'Interrupt' button again.
Switch the MFD off and check for any paper jams. Also open and close any covers to reset the sensors.
There are several ways to monitor the MFD status. Listed below are some ways this can be done.

TopAccess Device screen

When navigating to TopAccess the Device information is displayed. If authentication is turned on, this is displayed after logging in.

This page gives a snapshot of the device, such as:
  • Network information (Serial Number, MAC address, Model etc)
  • Installed options (Finisher, Hole punch, Fax)
  • Toner Levels
  • Drawer configuration and remaining paper levels
 

Any messages, such as Toner low, waste toner cartridge needs replacing, paper empty will be displayed on this screen.

Email Notifications

Notifications can be configured for certain events, such as:
  • Drawer out of paper
  • Door/drawer open
  • Waste toner container full
  • Toner Empty
  • Paper Jam
  • Received Fax
 For this function to work, the "Scan to email" function must be setup and working. Instructions on setting this up can be found here.
 
To setup Email notifications
  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on 'Administration'
  4. Enter the username and password (Admin / 123456)
  5. Click on 'Maintenance'
  6. Click on ' Notification'
  7. Under Email Setting, select the check box next to "Notify Administrator at Email Address 1" and enter the email address
  8. Select the items to receive notifications for
  9. Click Save

The MFD specifications such as supported paper types, continuous copy speed and the equipment size can be found in the Quick Start Guide. Other specification guides can be found by searching the knowledge base and selecting "MFD Guides" as the content type.

The default password is '123456'. 

On some printers the password will be 'aaaaaa'. 

If either of these passwords don't work it means that it has been changed and you should contact your IT support or your local Toshiba dealer.

Duet is only supported on the following models.

305CS
305P
385P
385S
525P

The likely cause is that the contrast wheel has been adjusted. This is located underneath the control panel on some models. 


If your MFD doesn't have a contrast wheel the brightness setting can be adjusted through "User functions > General > Display settings".

TopAccess is the web interface that allows a user to check the MFD status, modify the address book and change MFD settings. Accessing TopAccess

There are two ways to open TopAccess:

-       Web Browser

            Type the MFD IP address into the Web Browser (Internet Explorer is recommended).

-       From the Driver

            The Universal drivers for Windows system have a link to TopAccess. Clicking the link will open   TopAccess in the Windows system default browser.

            Steps:

  1. Navigate to “Devices and Printers”
  2. Right click on the target MFD print queue and select “Printing Preferences”
  3. Click the “Others” tab
  4. Click the TopAccess Link
There may be some dust or debris on the print head, try cleaning the print head, if it is doesn't disappear then it is likely a blown print head element, which cannot be recovered.

“Near edge” and “flat head” refer to the heating process and the positioning of the thermal printers print head. Toshiba invented near edge technology, and the benefits of this technology include high speed printing with less wear and tear on your print head, enabling a significantly longer print head life cycle. Whilst Toshiba specialises in Near Edge technology, Toshiba also offers a range of flat head printers to suit users or all kinds applications and budgets.


The ribbon should be wider than the label. Paper labels are abrasive and if the label is not covered by the ribbon it can damage the print head where the paper touches. The ribbon is too thin to stop the paper label abrading the print head unless it covers the label completely.

It depends on the application. Thermal direct is economical however the labels are sensitive to UV and fluorescent light which can fade over time. Thermal transfer labels will not discolour in UV light, and are ideal for labels that need to last longer in the field such as retail clothing tags, chemical labels, garden tags, product ID codes, date and batch coding, etc.
On balance, yes. With thermal direct there is no ribbon, so that cost is saved, however the ribbon (used in thermal transfer) has a special, low friction back coat that protects the print head. Thermal direct paper is very abrasive compared to thermal ribbon and the print head life will be considerably reduced without a ribbon to protect it.

When using Direct thermal clean the print head after every roll of labels. When using Thermal Transfer with ribbon clean the print head when you load a new roll of ribbon. Cleaning should be done gently with a lint free cloth with Isopropyl alcohol.
The ribbons are made with the ink on the inside of the roll (inside wound - Face In), or on the outside of the roll (outside wound - Face Out). This is because different makes of printers have different winding paths from the spool of ribbon to the print head.

That depends very much on the application, before we can answer that let’s look at the 3 grades of ribbon available:
 
WAX ribbons are the cheapest grade which print well on very rough papers, such as vellum, as well as gloss labels.

 
WAX RESIN is a combination of wax and resin. Wax resin ribbons generally have much better scratch and smudge resistance than wax, and are often used where there is some chance that the label might be abraded in some way. Wax resin ribbons work well on matte transfer and glossy labels stocks, as well as most synthetics labels such as PE, PET or PPE.

 
RESIN ribbons come in several varieties for special applications. Standard resin is often used when the label/ribbon combination must endure a harsh environment or extreme abrasion, such as plant pots at a garden centre or goods in a builder’s yard. Resin ribbons are normally used with synthetic labels and together provide a very robust labeling solution. Toshiba Genuine ribbons come in a variety of sizes and grades, to suit any application or printer. We offer free label testing to design the ideal solution for you. 

What is the “best” ribbon?  The best ribbon is the one that works well for you at a price that is acceptable, however, many users buy ribbons on price alone and often don’t realise how this reduces the look of their product after it has been through several stages of the supply chain. 
Call us for more information on 1300 794 202.



All Toshiba ribbons are put through strenuous testing to ensure the best in class printing across every ribbon type. Toshiba ribbons are compatible for other thermal printers, including brands such as Zebra or Datamax. To ensure you get the ideal ribbon for your application contact one of our Ribbon Specialists. Toshiba 1300 794 202.

To input the IP Address of the MFD into FMAudit Onsite you need to:

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Network" and click on "Add List"
3. Add IP Address and apply
4. Select "Historical Data" then click on "Start Now" then apply
5. Select "Status Data" then click on "Start Now" then apply

For more detailed instruction, please refer to guide Adding IP Address in FMAudit

Note: If you don't know the IP Address of the device please refer to FAQ article on finding the IP Address of the MFD

It is important NOT to replace the toner at this point. 

A "Toner Near Empty" message signifies that the toner cartridge level is at 20%, replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine. 

The "Toner Near Empty" alert was designed to act as a prompt for the end-user to organize replacement toner(s) from your Toshiba supplier from applications such as FMAudit.

PC/Server requirements for FMAudit Onsite

Note: Linux and Apple Mac not supported

  • Minimum 1GB RAM, 30 MB Disk Space
  • .NET Framework 2.0 or higher
  • Internet Explorer 7.0 or higher
  • MDAC 2.8 or higher (normally included when Windows is installed)
  • JET 4.0 or higher (normally included when Windows is installed)
  • Loaded on a machine that is up 24/7 or at least the entire business day
  • Must be logged on as a Local Administrator (or equivalent) during the installation 

Firewall considerations (Port 80 or 443) Outbound: 

Data transmission: 

Network Requirements: 

  • SNMP (Port 161) traffic must be routable across the LAN or WAN 
  • Note: If  MFD or Desktop printer is only connected via USB i.e. not connected to the network, FMAudit cannot be used 

 

 

Unfortunately FMAudit Onsite does not currently support Apple OSX or Unix

However there are other otions such as:

  • Electronic toner ordering and meter reading via email
  • eBridge Cloud Connect (eCC) 

Contact your local Toshiba support for advice on these options

It is NOT recommended to swap empty or near-empty toner cartridges between devices.

Doing so can result in alert failures, as well as disrupt signals used for automatic toner ordering process in applications such as FMAudit.

It is best practice to replace toner cartridges when the toner cartridge is completely empty (0%). When this occurs, a "Toner Empty" message will appear on the MFD and all print and copy jobs will be held until the empty toner cartridge is replaced.

For instructions on how to replace toner cartridges, please refer to the User Guide specific to your device.


Important Note: Replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine causing incorrect readings in applications such as FMAudit. 

 

Logging into FMAudit Central

  1. Navigate to https://mps.eid.toshiba-tap.com
  2. Login with your email address and password (if unsure of password, follow "forgot password" process)

If you require assistance or additional email addresses to be added, email  your request to FMAudit@toshiba-tap.com

 

Check if device is reporting

Once logged in to FMAudit Central, 

  1. Navigate to the "Devices" tab
  2. The “Last Audit Date” is the last time audit data was received for that device

If todays date is not displayed, then the device is not active on FMAudit and further investigation by the customer / I.T is required. In such cases, Toshiba will not be aware of the current toner levels and toner will need to be ordered via another toner ordering method.


Checking if alert has triggered

  1. Click on the (i) icon for the device
  2. Click on supplies
  3. The date in the “suppression” column is displayed as “date the alert was triggered + 24 months”. E.g if the date in the suppression column reads 6/8/2020 then an alert was triggered on the 6/8/2018.
  4. The alert suppression will be automatically removed once the toner level increases by more than 5%.
Its important not to swap toners between devices as it can result in alert failure and toner not being sent.
If you notice a device is low on toner and you have not received a replacement please contact FMAudit@toshiba-tap.com
 
 
Reports

There are a variety of reports that can be run from the reports tab. Some popular reports are:

Device Reporting Status

This will show the devices that are reporting under the account. It can be sheduled to only show devices that have stopped reporting to FMAudit Central.

Supplies Levels

This will display all the toner levels and can highlight items under a certain percentage.

Supply Replacement

This report shows when the toner was last replaced, and the level it was at when it prior to replacement.



 

 

To synchronise settings with the Central server restart the FMAudit Onsite application  

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Central Server" and click on "Apply"
4. Select "Historical Data" then click on "Start Now" then apply
5. Select "Status Data" then click on "Start Now" then apply
6. To confirm update check the "Activity Log"

For more detailed instruction, please refer to guide Restarting FMAudit Onsite

Setting up and configuring FMAudit Onsite to send reports via email

To configure the scan to email you will need to know the settings for your Mail server such as:

  • IP address
  • Port
  • The email address that emails will be sent from
  • Credentials (username and password) to send using the email address if authentication is required.
  • Please refer to the guide on setting up FMAudit Reporting via Email

 

Setting up and configuring FMAudit Onsite to report via Proxy

To configure the proxy settings you will need to know:

  • The Proxy IP address and port
  • Credentials (username and password) to send using the email address if authentication is required
  • If neccessary set Firewall Port exceptions (see associated FAQ)

Please refer to the guide on setting up FMAudit Reporting via Proxy

Most installations take less than 10 minutes

It requires downloading a customised installer for your organisation and then running through the install process

Email  FMAudit@toshiba-tap.com if assistance is required

Please see How-To document for detailed install instructions

  1. What is FMAudit?
  2. What are the benefits?
  3. How do I install and how long does it take?
  4. Can I get the white paper?
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